Contact Us
We're here to help — with your order, a product question, or anything in between. Every message is read and answered by the Shoptovi Customer Care team, and you'll always hear back from a real person.
How to Reach Us
| Customer Support | customer-care@shoptovi.com | Orders, shipping, product questions |
| Returns & Refunds | refund@shoptovi.com | Returns, replacements, refunds |
| General Information | info@shoptovi.com | Everything else |
| Business inquiries | management@shoptovi.com | Partnerships & press only |
Support responses within 24–48 business hours. During launches and major sale events, replies may take slightly longer — we answer every message in the order received.
Quick Answers
Many questions are answered instantly in our help resources:
- Frequently Asked Questions — orders, shipping, payments, and more
- Shipping Policy — delivery times and tracking
- Returns & Refunds — our 30-day return promise
- Track Your Order — sign in to view order status and tracking
Send Us a Message
Prefer a form? Use the contact form below and we'll get back to you within 24–48 business hours. Please include your order number if your message is about an existing order — it helps us resolve things faster.