Privacy policy

Privacy Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026
Website: shoptovi.com

Introduction

Shoptovi (“Shoptovi”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit shoptovi.com, place an order, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information you provide

Name, email address, phone number, billing address, and shipping address
Order details, including products purchased and delivery preferences
Messages, reviews, survey responses, and support requests you send us
Account information, if you create or use a customer account
Marketing preferences, such as whether you subscribe to our emails

Payment information

Payments are processed through secure third-party payment providers. Shoptovi does not receive or store your full payment-card number.

Information collected automatically

When you visit our website, we may automatically collect information such as:

Device and browser type
IP address
Approximate location derived from your IP address
Pages viewed, links clicked, products viewed, and referring website
Cookies, pixels, and similar technologies used to operate, secure, analyse, and improve our store

How We Use Your Information

We use personal information to:

Process payments, orders, deliveries, returns, refunds, and replacements
Communicate with you about your order, delivery, account, or support request
Provide customer service and respond to enquiries
Prevent fraud, abuse, unauthorised transactions, and security incidents
Improve our products, website, services, and customer experience
Send marketing communications where you have consented or where permitted by applicable law
Comply with legal, tax, accounting, regulatory, and record-keeping obligations
Protect our rights, customers, business, and users

Where required by law, we rely on your consent, the performance of a contract with you, our legitimate business interests, or legal obligations as the basis for processing your information.

Cookies and Similar Technologies

We use cookies and similar technologies to make our website function, remember preferences, keep the store secure, understand website usage, and—where permitted or consented to—measure or personalise marketing.

You can manage non-essential cookies through our cookie banner, where available, or through your browser settings. Disabling cookies may affect some website features.

How We Share Information

We do not sell your personal information for money.

We may share personal information with trusted service providers only where necessary to operate our business, including:

Shopify, which provides the ecommerce platform powering our store
Payment processors
Shipping, fulfilment, and logistics partners
Customer-support and email-service providers
Fraud-prevention and security providers
Analytics and advertising providers, where permitted by law and subject to your privacy choices
Professional advisers, regulators, law-enforcement authorities, or other parties where required by law or needed to protect rights and safety

These providers may use personal information only to perform services for us or as otherwise permitted by their own applicable privacy terms.

Shopify may also process personal information in connection with the services it provides. For information about Shopify’s practices and your rights with Shopify, please see the Shopify Consumer Privacy Policy.

International Data Transfers

Shoptovi serves customers internationally. Your personal information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including completing orders, resolving disputes, maintaining records, complying with legal obligations, and preventing fraud.

When information is no longer needed, we delete, anonymise, or securely retain it only where required or permitted by law.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a portable copy of certain personal information
Opt out of marketing communications
Opt out of certain targeted advertising or data sharing, where applicable

To exercise a privacy right, email info@shoptovi.com from the email address connected to your order or account. We may need to verify your identity before acting on a request.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

Data Security

We use reasonable technical and organisational safeguards designed to protect personal information. Our website uses encrypted connections, and payment processing is handled by PCI-DSS-compliant payment providers.

No online system is completely secure, but we continually work to protect information against unauthorised access, loss, misuse, or disclosure.

Children’s Privacy

Shoptovi is not intended for children. We do not knowingly collect personal information from anyone under the age of 13, or a higher minimum age where required by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review the privacy policy of any third-party site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.