Shipping policy

Shipping Policy

Effective Date: July 9, 2026 · Last Updated: July 9, 2026 · shoptovi.com

Introduction

Getting your Shoptovi order to you safely and on time is a promise we take seriously. Wherever you are in the world, this Shipping Policy tells you exactly what happens after you place an order — from careful packing to tracking and delivery — so there are never any surprises.

Purpose

This policy explains how, when, and where we ship, and clarifies responsibilities around customs, address accuracy, and delivery issues.

Definitions

Processing time — the time to quality-check and pack your order before dispatch.
Transit time — the time in the delivery network from dispatch to arrival.
Business days — Monday to Friday, excluding public holidays.

Policy Details

1. Order Processing

Orders are quality-checked and carefully packed within 1–3 business days (occasionally up to 5 during peak seasons or major sales). You'll receive an order confirmation, then a shipping confirmation with tracking once your parcel is dispatched.

2. Delivery Estimates

Total delivery time = processing time + transit time. The transit estimates below are typical, not guaranteed, as customs and carrier factors can affect timing.

Destination		Standard
United States		7-15business days
United Kingdom		7-15 business days
Europe		7-15 business days
Canada, Australia, New Zealand		7-15 business days
Other worldwide destinations		10-20business days

Delivery may take longer during peak periods such as major sales events and the end-of-year holidays.

3. Shipping Costs

Shipping is free on every order, worldwide — no minimums and no surprises at checkout. Any import duties or local taxes are set by your country and remain the customer's responsibility (see Section 5).

4. Tracking

Once dispatched, you'll receive a tracking number by email. Please allow 2–5 days for tracking to activate as your parcel enters the delivery network.

5. Customs, Import Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees set by your local authorities. These are not included in the product price or shipping cost and are the customer's responsibility. Please check your country's import rules before ordering.

6. Split Shipments

Orders with multiple items may ship separately and arrive at different times. You'll never be charged extra for split shipments.

7. Delays

Occasionally, weather, customs, or carrier issues cause delays. If your order passes its estimated window, contact us and we'll investigate right away.

8. Lost or Missing Packages

If tracking stalls or a parcel appears lost, we'll open an investigation. Where a parcel is confirmed lost in transit, we'll arrange a replacement or refund. As a guide, we act on non-delivery where total shipping time significantly exceeds the estimates above — typically around 30 days for primary markets (such as the US, UK, Europe, Canada, and Australia) and up to 60 days for more remote destinations, counted from dispatch.

9. Address Changes

Please double-check your address at checkout. If you spot an error, contact us immediately — we can only change an address before dispatch.

10. Returned & Undeliverable Orders

If a parcel is returned to us as undeliverable due to an incorrect or insufficient address, a refused delivery, or an unclaimed package, we'll contact you to arrange reshipment (reshipping costs may apply) or a refund of the item value.

11. Remote & Restricted Areas

Some remote or restricted destinations may have longer transit times or limited delivery options. If we cannot ship to your location, we'll notify you and issue a full refund.

Customer Responsibilities

Enter a complete, accurate delivery address.
Be available to receive or collect the parcel and respond to carrier notices.
Pay any import duties or taxes your country charges.

Company Responsibilities

Process and dispatch orders promptly and provide tracking.
Investigate delays and lost parcels and make things right per this policy.
Communicate clearly about any issue affecting your delivery.

Exceptions

We cannot refund or replace where tracking shows the parcel delivered, where delivery failed due to an incorrect or insufficient address, for refused or unclaimed parcels, or for delays caused by events beyond our control, such as customs holds, natural disasters, or strikes.